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block management

block management

We are an award winning agency service for your apartment block or development, committed to setting a greater example for our industry. We are delighted you are considering us.  

We are in a unique position when it comes to managing residential developments and estates which we believe is down to our unique get up and go management style, growing reputation and pleasant staff. We manage all of our properties on a requirement and demand basis. Due to the nature of our management style, we will attend where necessary to meet contractors, meet with specific residents, or handle more hands on issues just as an agent should. There is therefore no cap on how many times we will attend your property. We are proud to offer a unique hand-held approach to management.

Our highly experienced managers are here to support you in all aspects of building management including all tenant and building management services, capital planning and major works management, contract and asset management, including preventative, reactive, and routine maintenance management. 

Based in Muswell Hill, N10, we cover London, Bedfordshire, Hertfordshire, Buckinghamshire & Essex. Over 60% of our management portfolio are RMC & RTM organisations. 40% are landlord instructions, so we have a varied client base all requiring a slightly different set of management approaches and skills.

If we sound like the agent for you, enquiries in respect of our block management services can be made in person by calling 0208 815 1481, or via email direct to Prices start from as little as £135 per unit, per annum +vat.

planning for the future

Future capital planning the right way is essentially important. We instruct a surveyor to carry out a condition survey of the property looking at building component vs life expectancy and expected cost. We work closely with a surveyor firm to compile a true capital reserves plan whereby we can plan for large expenditure for up to 25+ years. Other managers use their expertise on other blocks they manage to calculate this type of plan. However we prefer to use facts, so the use of a surveyor giving true, practical advice on the actual building components, we feel is essential to building a concise maintenance plan.

The law requires that leaseholders paying variable service charges must be consulted before a landlord carries out qualifying works or enters into a long-term agreement for the provision of services. A landlord for the purpose of consultation includes 'any person who has a right to enforce payment of a service charge' (section 30, landlord and tenant Act 1985). consequently, depending on the structure of the leases and titles at any given property, a landlord could be any of the following:

  • Freeholder
  • Head Lessee
  • Resident Management Company (RMC)
  • Right to Manage Company (RTM)

Detailed regulations have been produced under section 20 of the landlord and tenant act 1985 (as amended by S151 of the commonhold and leasehold reform act 2002) which set out the precise procedures landlords must follow; these are the Service Charges (Consultation Requirements) (England) Regulations 2003 ('the regulations'). similar regulations have been enacted in wales.

The regulations separate the consultation procedures into four schedules, each covering different contracts.

The requirements in the regulations are defined under three headings:

  • Qualifying works
  • Qualifying long-term agreements
  • Qualifying works under long-term agreements

click to download our jargon made easy; running planned cyclical maintenance and section 20 procedure.

company secretary services

We are able to provide a company secretary function for your RMC (resident management company) or RTM (right to manage company) for as little as £250+VAT, per annum.

As part of this fee:

  • We will be the registered office of the company, so all companies house and HMRC documentation gets sent direct to us.
  • We will maintain the statutory books of the company, including registers of members, directors and secretaries, and filing all necessary documents with companies house.
  • We will arrange your annual general meeting (AGM) or extraordinary general meeting (EGM), circulate meeting notices and agendas, and fully arrange your meeting booking. We will also prepare a set of minutes and distribute these to your members.
  • We will handle your company's annual returns.
  • We will be the companies first point of contact, providing that all important link between the board of directors and its members.

To make an enquiry about our company secretary services, please contact us by clicking here.

service around the clock

We can provide an out-of-hours service bringing service around the clock for as little as £20 per flat, per annum + VAT.

To make an enquiry about our service around the clock, please contact us by clicking here.

how to change managing agents

We know to be an exceptional manager, we must have an open door policy with all our customers and integrate them into our team rather than treating them like a customer separated by an organisation. We offer market leading management services because our staff are dedicated with a get up and go attitude, who are meticulous in their duty.

Changing managing agents will depend on the legal structure of your block or estate.

Where your legal structure is a tri-party lease (3 parties: The Freeholder, a Management Company & Leaseholder) then the power to appoint an agents lies in the hands of the collective leaseholders.

Where your legal structure is a 2 party lease, (The Freeholder & Leaseholder) then you may need to get the Freeholder to agree, claim your right to manage, buy the freehold, or get the tribunal to appoint a manager.

Our unique hand held approach to service means we can be of assistance in a more personable way. We can talk you through your options, and discuss how your legal structure may or may not affect how easy it will be to change agents. 

If you're a leaseholder of a block but do not know your legal structure, please don't worry. Please feel free to call us, and we will signpost you, and walk you through your options.

If you already have a manager, then once confirmation to terminate their agreement has been served, there will usually be a 1-3 month notice period depending on your contract terms. This allows good time to prepare the property handover documents and allow for your property to be set up appropriately with us.

download our management handover checklist This provides all desired and mandatory items required to be provided to us once we are instructed to manage your block or estate. In most cases as part of our instruction, we will handle the transaction of these documents from start to finish, allowing the process for you to be hassle free.  

You may wish to download our frequently asked questions fact sheet. 

Enquiries in respect of our block management services can be made in person by calling 0208 815 1481, or via email direct to Prices start from £135 per unit +vat.

articles and advice

we want to share a clear property voice for a better understanding of the management of blocks and estates, starting at the foundations. click on any of the links below. be part of the change.

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    Estate Compliance Management - Electronic Operated Gates In June 2010 the tragic deaths of 2 young children in separate incidents less than 1 week apart…

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areas we cover

Bedfordshire, Buckinghamshire, Hertfordshire, Essex and London

what our customers say

director of a resident management company. 70 flat apartment block in hertfordshire

CJ Delemere combines knowledge and expertise with efficiency and forward thinking, which combined, have made a marked improvement to the day to day running, servicing and overall condition of our 8 storey, 70 apartment block. Our manager, at his own initiative, sourced and integrated a Monday to Friday building cleaner/handyman, which ensures continuous focus on all of the many aspects involved in running a building of this size.  Whenever problems inevitably arise, they are efficiently responsive and always happy to embrace more far-reaching and permanent solutions where possible and is not one to always look for the easiest way, rather, they are happy to put in the required effort to identify the best way to resolve an issue, and as far as possible, to legislate against recurrence. I have worked with Nick over a 4 – 5 year period, and he has been consistent throughout, and resolute in the face of some real challenges.

director of a resident management company. 26 flat apartment block in N10

I can honestly say that since Nick has taken over as the building manager for our building, my job as Director of the company has become a lot less stressful. Nick is always 100% on the ball (and often proactively moving into the position where the ball is heading next!), he attends to matters swiftly and in a very professional manner. He even takes time to attend our annual general meetings to talk to residents and put their minds at ease with regards to a number of issues. Having Nick on-board has made a huge difference to how our building is managed.

director of a right to manage company. 5 flat apartment block in N8

As a Director of a Limited Company which employs the services of CjDelemere for Block Management, I have always found their services to be extremely reliable, friendly and professional. They tirelessly responds to emails and phone calls and follows up on any task without fail.They clearly have a lot of expertise and knowledge in the property field which has enabled them to deal with, and oversee, a diverse range of issues within our block. They always display an extraordinary commitment and passion for their work and a clear desire to provide outstanding customer service.

freeholder/developer – circa 300 flats in north london

I manage a family company who have the freehold of several blocks of residential flats, houses and lock-up shops. The properties are a mix of Assured Short hold and Long Leases. We have always been impressed by their, fast uptake of the role, speedy response to tasks presented, fine attention to detail in generating and maintaining records, maintenance of personable relations with freeholders and tenants, competency in providing practical solutions to problems, good contacts with trades and support professions, awareness of legal and practical details significance of tenancy agreements & understanding of rights and obligations of tenants, freeholders and agents. These are a good demonstration of them keeping their “finger on the pulse”.

director of a resident Management Company. 7 Flat apartment block in N10

CJ Delemere have been our managing agents for many years. We have always had the most excellent, friendly and efficient service from Karen Andrews and since the appointment of Nick Edwards we have had the additional benefit of his advice regarding compliance with current legislation and statutory requirements and in relation to the maintenance of our property. They have both been prompt, professional, clear and helpful in response to any queries we have had.

director of a right to manage company. 5 flat apartment block in N6

It’s always a pleasure to work with CJ Delemere, a property management firm who I have worked with for nearly a decade. I’m a chairman of a right to Management Company. I’ve always found its staff very approachable, personable, and always with an open door policy. I’ve always found them dependable, straight forward and honest. 

director of a resident management company. 26 flat apartment block in N10

I originally bought my flat through CJ Delemere, who at the time were not managing the building. After a few years under different management, with which we were growing increasingly unhappy, we switched to CJ Delemere and we have never looked back. They are a very rare breed of agents that actually seem to care about their clients. Everyone I have dealt with at CJ Delemere have always been extremely personal, professional and quite simply, nice people. 

residents group for a mixed use development with 6 flats and 6 shops

one of the aspects of cj delemere that we value most highly is that they are prompt to react to requests from us as leaseholders, whether the matter be large in scope or more minor. cj delemere have acted effectively to protect our interests in relation to the commercial premises on the ground floor of our building, where there has on occasion been a conflict of interests.

we have no hesitation in writing this testimonial to endorse the high standard of work we have experienced with cj delemere.

director of an resident management company for 47 Flats.

you are a freakin' godsend. 

if you take care of your baby half as well as you are taking care of the school house you'll make an excellent dad. 

thank you, thank you, thank you. 

leaseholder in N6

i have been consistently impressed with CJ - always accessible, very friendly, very responsive and sorting out everything around our little block of flats, often before we even notice.

Leaseholder in N10

I have had such a good experience with cj delemere since we moved into our flat a number of years ago.  whenever an issue or problem has arisen they have responded quickly, efficiently and resolved it swiftly – in stark contrast to my previous experiences with other managing agents, and CJs are lovely to deal with too.  karen, sarah and nick – thank you!

Property Management Awards 2015 - 2016 Logo
Highly commended london property management company of the year 2015-16
Nominated and shortlisted for regional property manager of the year 2015-16

The Negotiator 2016 Awards Logo Shortlisted & finalist for website of the year 2016.

  • Smarter property search
  • Rightmove
  • Find the home you deserve
  • The Property Ombudsman
  • RICS
  • ARLA
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