House Maintenance Icon
lettings management

landlords services

We have a strong reputation in our area for providing an excellent service since 1981, offering a comprehensive package for all your lettings and management needs. the whole team is focused on obtaining good rent, and finding tenants quickly.

We market the property across a wide selection of websites, and we have an extensive database of prospective tenants. combined with our professional vetting and referencing process, we will ensure your property is exposed to the best and most suitable tenants.

As members of ARLA (Association of Residential Lettings Agents) and RICS (Royal Institution of Chartered Surveyors), we provide a full advisory service keeping you up to date with current property legislation and step by step advice to ensure all your letting and management transactions are run smoothly and hassle free.

 

landlord fees

We offer a straightforward and transparent commission structure which allows our Landlords to spread the payment of our commission over the duration of the tenancy. Unlike most agents our commission is deducted from the rent so that our Landlords start receiving an income for their property as soon as the tenant moves in. Rest assured, as a member of The Property Ombudsman (TPO) for lettings we subscribe to TPO’s Codes of Practice. This Government approved independent redress scheme gives consumers additional protection beyond that required by law. Our clients and customers have peace of mind that there is free and fair redress available in the unlikely event of an unresolved dispute involving our agency. As regulated members of ARLA and RICS this means that any monies we hold on your behalf is insured. This gives you peace of mind and financial protection that your money will always be safe in our hands under the RICS Client Money Protection Scheme.
 

Under our comprehensive Premium Management Service we include all of the following within our commission rate of 17% (20.4% incl VAT).

Arranging day to day maintenance and repairs is included within the management fee. For any major repairs and refurbishment works, where the cost exceeds £350, we apply a 10% (12% incl VAT) administration and project management fee. If we are arranging extensive improvements on a property, where work exceeds £2500, then we will look to agree a project management fee for organising the work, which will be up to a maximum of 20% (24% incl VAT) of the invoice.

In addition to our Premium Management service we also offer an all inclusive Full Management service at 16% (19.2% incl VAT) and a Rent Management service which is charged at 11% (13.2% incl VAT) as detailed above. By choosing either of these services the following additional charges will apply:

Professional Inventory Report
Upon your instruction we will arrange for an inventory clerk to prepare an inventory for your property. The cost of the inventory will vary from £102 to £276 depending on the size and level of furnishing.

Check-in and Check-out
There will be a charge of £144 for an independent inventory clerk to meet your Tenant and carry out a check-in report at the commencement of the tenancy and a contribution of £144 towards the clerk checking the property at the end of the tenancy.

International Bank Transfer Fee
When we are instructed to transfer funds overseas there will be a charge of £30.

Non-Scheduled Attendance at Property Fee
When we are required to attend the property outside the terms of our contractual obligations, including attending for deliveries or waiting for contractors, there is a charge of £72 for the first hour and £36 for any additional hours.

Energy Performance Certificate
Upon your instruction we will arrange for an energy assessor to visit the property, assess the energy rating and issue the certificate at a cost of £120.

Gas Safety Certificate
Upon your instruction we will arrange for a registered engineer to visit your property and carry out the relevant safety checks before issuing the certificate which will cost £84.

Early Surrender of Tenancy Fee
A fee of £300 is payable if you agree to end the Tenancy Agreement early in order for one or more Tenants, but not all Tenants, to surrender the tenancy.

 

In addition to our all inclusive services and costs as detailed above we also offer a Full Management service at 15% (18% incl VAT) and a Rent Management service at 10% (12% incl VAT). By choosing either of these services the following fees will apply in addition to the above:

New Tenancy Administration Fee
A fee of £480 is paid to draw up the tenancy agreement, collect references on the new tenant, protect the security deposit with a government-authorised scheme and provides the tenant(s) with a Deposit Certificate and Prescribed Information.

Renewal Fee
A fee of £240 is paid in order to negotiate contracts, amend and update terms, arrange a further tenancy and re-register the security deposit with a government-authorised scheme. It provides the tenant(s) with a Deposit Certificate and Prescribed Information within 30 days of the start of the tenancy.

 

All prices include VAT

tenant fees

For any tenant renting a home under an Assured Shorthold Tenancies (AST) the following are payable or potentially payable:

A holding deposit of one weeks’ rent to reserve a property and will then contribute towards the first month's rent.

The security deposit, equivalent to five weeks rent, rising to six weeks rent when the annual rent is in excess of £50,000.

The rent and utility bills as outlined in the Tenancy Agreement.

Unpaid rent will potentially incur interest at 3% above the Bank of England base rate, as outlined in the Tenancy Agreement.

Tenants are liable for the cost of replacing any lost keys or security device, including a change of lock or replacement of device if required.

Amendments of Tenancy Agreement at tenant’s request (A minimum of £50 per change which could increase depending on the level of work required to carry out the amendment).

Should a tenant need to surrender the tenancy early and the Landlord agrees to re-let the property, the liability for the payment of rent will end once a new tenant is found and takes up occupation. However, the tenant will still need to cover the Landlord’s costs in surrendering the tenancy and re-letting the property.


For any individual tenant renting a property under a Non-Assured Shorthold Tenancy the following charges are also payable:

A one off upfront payment of £180 per tenancy which is a contribution towards processing the application, drawing up the Tenancy Agreement and registering the deposit.

Tenant reference charge (£60 per tenant) covers collecting and verifying references from employer/accountant and previous landlord reference as well as carrying out a credit check and collecting a copy of passport, proof of residency, bank statements and a recent payslip.

Guarantor charge (£60 per guarantor if required) covers credit referencing and preparing a Letter of Guarantee as part of the Tenancy Agreement.

Professional check-in fee (£144) enables us to arrange a date and time with the tenant to be checked in at the start of the tenancy and checked out at the end of the tenancy, instruct inventory providers, agree the terms of the security deposit disbursement between Landlord and tenant, return deposit as agreed with the Landlord and tenant to relevant parties, remit any disputed amount to the Tenancy Deposit Scheme for final adjudication, unprotect security deposit, instruct contractors and obtain quotes, organise repairs/replacements/cost of any broken or missing items.

Renewal charge (tenant share, £144) covers the cost of negotiating and administering the renewal and re-registering the deposit with the Tenancy Deposit Scheme.

 

If a tenant decides to rent a property through cj delemere in the name of a business or company the tenancy administration and reference charge will be £480 for a new tenancy and £240 for every renewal.

All prices are inclusive of VAT.

 

Rest assured, as a member of The Property Ombudsman (TPO) for sales and lettings we subscribe to TPO’s Codes of Practice.

This Government approved independent redress scheme gives consumers additional protection beyond that required by law. Our clients and customers have peace of mind that there is free and fair redress available in the unlikely event of an unresolved dispute involving our agency.

As regulated members of ARLA and RICS this means that any monies we hold is insured. This gives our clients peace of mind and financial protection that their money will always be safe in our hands under the RICS Client Money Protection Scheme.

step-by-step guide

it's not complicated, but we thought we'd break down the process of letting your property with us in a simple step-by-step guide. For more details please contact the office.

 
Property Management Awards 2015 - 2016 Logo
Highly commended london property management company of the year 2015-16
Nominated and shortlisted for regional property manager of the year 2015-16

The Negotiator 2016 Awards Logo Shortlisted & finalist for website of the year 2016.

  • Zoopla.co.uk Smarter property search
  • Rightmove
  • Primelocation.com Find the home you deserve
  • The Property Ombudsman
  • RICS
  • ARLA
Arrow Pointing Up